LuuBet is committed to protecting the personal information of every Filipino player on our platform. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over your own information under Philippine law.
These highlights summarise our key privacy commitments. Please read the full policy below for complete details.
LuuBet processes all personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules. Your data rights are protected under Philippine law.
LuuBet does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate and improve the LuuBet platform and services.
All data transmitted between your device and LuuBet is protected using industry-standard TLS encryption. Account data and payment information are stored with appropriate security controls.
You have the right to access, correct, and request deletion of your personal data held by LuuBet. You can exercise these rights at any time by contacting our support team.
LuuBet does not store full payment card details. GCash, PayMaya, and bank transaction data is handled through secure payment gateways. We only retain transaction references and amounts.
You can opt out of marketing communications from LuuBet at any time. Operational messages related to your account, security, and transactions will still be sent as required.
Important Notice: This Privacy Policy constitutes a legally binding document between you ("the Player", "you", "your") and LuuBet ("we", "us", "our", "the Platform"). It describes how LuuBet collects, uses, stores, and protects your personal information in connection with your use of the luubet.app website and mobile application. By registering an account or using the LuuBet platform, you acknowledge that you have read and understood this Privacy Policy.
LuuBet takes the privacy and security of your personal information seriously. As an online gaming platform serving Filipino players, we understand that trust is the foundation of everything we do. Whether you are playing Golden Leopard, joining a live dealer table on MG Live, or trying your luck on Mines, your personal data is handled with the same care and respect at every step.
This Privacy Policy applies to all personal data collected through the LuuBet website at luubet.app, the LuuBet mobile application, and any related services, features, or communications provided by LuuBet. It applies to all registered Players and to visitors who browse the platform without registering.
LuuBet is committed to full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, we also observe internationally recognised data protection principles.
Scope: This policy covers all personal data processing activities conducted by LuuBet in connection with the operation of the luubet.app platform. It does not apply to third-party websites or services that may be referenced in our content, as those are governed by their own privacy policies.
For the purposes of the Philippine Data Privacy Act of 2012, LuuBet acts as the Personal Information Controller (PIC) in respect of the personal data collected and processed through the luubet.app platform. As the PIC, LuuBet determines the purposes and means of processing your personal information.
LuuBet has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection laws and for handling data subject requests and complaints. You may contact the DPO through the contact details provided in Section 15 of this policy.
Certain service providers engaged by LuuBet to support platform operations — such as payment processors, identity verification providers, and customer support platforms — may act as Personal Information Processors (PIPs) on our behalf. These processors are contractually bound to handle your data only in accordance with LuuBet's instructions and applicable law.
LuuBet collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, selfie/photo for verification | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communications, transaction notifications, support |
| Financial Data | GCash number, PayMaya account, bank account name and number (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Game operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security monitoring, fraud prevention, platform optimisation |
| Usage Data | Pages visited, features used, click patterns, session duration on platform | Platform improvement, user experience optimisation |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
LuuBet does not intentionally collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. Where sensitive information is collected — such as government ID details — it is handled with enhanced security measures and access controls.
LuuBet collects personal data through the following means:
Accuracy: You are responsible for ensuring that the personal data you provide to LuuBet is accurate, complete, and up to date. Providing false or misleading information may result in account suspension in accordance with LuuBet's Terms and Conditions.
LuuBet uses your personal data for the following purposes:
LuuBet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Philippine Data Privacy Act of 2012, LuuBet processes your personal data on the following legal bases:
Withdrawing Consent: Where LuuBet relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting our support team or updating your account preferences. Withdrawal of consent does not affect the validity of processing carried out before the withdrawal.
LuuBet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
In all cases where personal data is shared with third parties, LuuBet ensures that appropriate contractual, technical, and organisational safeguards are in place to protect your information.
LuuBet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the LuuBet website. They help us recognise your device, maintain your session, and understand how you use the platform.
The types of cookies used by LuuBet include:
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the LuuBet platform. LuuBet does not use third-party advertising cookies or cross-site tracking technologies for advertising purposes.
LuuBet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with LuuBet's data disposal procedures.
LuuBet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, LuuBet will notify the National Privacy Commission and affected Players in accordance with the requirements of the Data Privacy Act and NPC regulations.
While LuuBet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your account credentials and for notifying LuuBet immediately of any suspected unauthorised access.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by LuuBet:
To exercise any of these rights, please contact LuuBet's Data Protection Officer using the contact details in Section 15. LuuBet will respond to all data subject requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law where the request is complex or numerous.
Identity Verification: For the protection of all Players, LuuBet may require you to verify your identity before processing a data subject request. This is to ensure that personal data is not disclosed to unauthorised parties.
The LuuBet platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. LuuBet does not knowingly collect personal data from individuals under the age of 21.
If LuuBet becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all associated data will be deleted in accordance with our data disposal procedures, and any funds will be returned to the verified payment source.
If you are a parent or guardian and believe that a minor has registered on the LuuBet platform or provided personal data to LuuBet, please contact our support team immediately so that we can take appropriate action.
LuuBet's primary operations and data processing activities are based in the Philippines. However, some of our service providers and technology partners may be located in other countries. Where personal data is transferred outside the Philippines, LuuBet ensures that appropriate safeguards are in place to protect your data, including:
By using the LuuBet platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.
LuuBet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. When material changes are made, LuuBet will notify registered Players by posting the updated policy on the platform with a revised effective date.
Your continued use of the LuuBet platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this policy periodically to stay informed about how LuuBet protects your personal data.
Where changes to this policy require your consent under applicable law, LuuBet will seek that consent before the changes take effect in relation to your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or LuuBet's handling of your personal data, please contact our Data Protection Officer:
LuuBet Data Protection Officer
Email: [email protected]
General Support: [email protected]
Available: 24 hours a day, 7 days a week
LuuBet aims to resolve all privacy-related enquiries within thirty (30) days of receipt. If you are not satisfied with LuuBet's response, or if you believe that LuuBet has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and how to file a complaint is available through official Philippine government channels.
For general account enquiries, responsible gaming support, or other platform-related matters, please visit our FAQ page or the Responsible Gaming section. For a full overview of your rights and obligations as a LuuBet player, please review our Terms & Conditions.
LuuBet is built for Filipino players who value both great games and genuine data protection. Register today, deposit via GCash or PayMaya, and enjoy a secure gaming experience. Must be 21 or older.